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Cookie Policy

How we use cookies and similar technologies

Last updated: August 18, 2025

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site.

Cookies allow websites to remember your preferences, login status, and other information to enhance your browsing experience.

2. How We Use Cookies

Lumora Arc uses cookies to:

  • Ensure our website functions properly
  • Remember your preferences and settings
  • Analyze how our website is used and improve its performance
  • Provide personalized content and experiences
  • Measure the effectiveness of our marketing campaigns
  • Prevent fraud and enhance security

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.

Cookie Name Purpose Duration
lumora_session Maintains your session state Session
cookie_consent Stores your cookie preferences 1 year
security_token Prevents cross-site request forgery Session

3.2 Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often. This data helps us improve how our website works.

Cookie Name Purpose Duration
_ga Google Analytics - tracks visitors 2 years
_gid Google Analytics - distinguishes users 24 hours
page_views Tracks page view statistics 30 days

3.3 Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Cookie Name Purpose Duration
language_pref Remembers your language preference 1 year
accessibility_settings Stores accessibility preferences 1 year
contact_form_data Saves form progress 7 days

3.4 Marketing Cookies

These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. They may also be used to limit the number of times you see an advertisement.

Cookie Name Purpose Duration
marketing_id Tracks marketing campaign effectiveness 90 days
social_share Enables social media sharing 30 days

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We use the following third-party services that may set cookies:

4.1 Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies to collect information anonymously and report website trends.

4.2 Social Media Platforms

Our website includes social media sharing buttons which may set cookies when you interact with them. These are controlled by the respective social media platforms (Facebook, Twitter, Instagram, LinkedIn).

4.3 Email Marketing

If you subscribe to our newsletter, we may use cookies to track email campaign effectiveness and engagement.

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner allowing you to:

  • Accept all cookies
  • Accept only necessary cookies
  • Customize your cookie preferences

5.2 Changing Your Preferences

You can change your cookie preferences at any time by:

  • Clicking the "Cookie Settings" link in our website footer
  • Using your browser's cookie management settings
  • Contacting us directly

5.3 Browser Settings

Most web browsers allow you to control cookies through their settings preferences. You can:

  • Block all cookies
  • Block third-party cookies
  • Delete existing cookies
  • Receive notifications when cookies are set

Note: Disabling cookies may impact the functionality of our website and your user experience.

6. Browser-Specific Instructions

6.1 Google Chrome

Go to Settings > Advanced > Privacy and security > Site Settings > Cookies and site data

6.2 Mozilla Firefox

Go to Options > Privacy & Security > Cookies and Site Data

6.3 Safari

Go to Preferences > Privacy > Cookies and website data

6.4 Microsoft Edge

Go to Settings > Site permissions > Cookies and site data

7. Mobile Devices

For mobile devices, cookie management varies by browser and operating system. Generally, you can find cookie settings in your mobile browser's privacy or security settings.

8. Do Not Track

Our website respects "Do Not Track" signals. When a Do Not Track signal is detected, we will not track your browsing behavior for advertising purposes.

9. Cookie Retention

Cookies are retained for different periods depending on their purpose:

  • Session cookies: Deleted when you close your browser
  • Persistent cookies: Remain until their expiration date or until you delete them
  • Functional cookies: Typically retained for up to 1 year
  • Analytics cookies: Usually retained for up to 2 years

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update this policy, we will revise the "Last Updated" date at the top of this page.

11. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Lumora Arc
0 Ellis Cove South Tim
LL12 9NR, United Kingdom

Phone: (02663) 278301
Email: [email protected]

12. Additional Resources

For more information about cookies and how to manage them, you can visit:

  • All About Cookies
  • ICO Cookie Guidance
  • Your Online Choices

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(02663) 278301

0 Ellis Cove South Tim
LL12 9NR, United Kingdom

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